Refund policy

Tested & Verified Before Shipping

All hardware we sell is individually tested and verified before dispatch. CPUs and GPUs undergo industry‑standard stress tests to ensure they are fully functional with zero errors or warnings.

Because system errors can often be caused by other components or settings, we ask that you try the recommended troubleshooting steps before requesting a return. This helps resolve issues faster, avoids unnecessary shipping (saving CO₂ emissions), and ensures you don’t experience the same problem again with another component if the root cause isn’t addressed.

CPU Testing & Troubleshooting

Testing: Every CPU is stress‑tested using Prime95 prior to dispatch. Each unit passes with zero warnings or errors.

Troubleshooting before return:

  • Update your motherboard BIOS to ensure compatibility.

  • Clear the CMOS before installing a new processor.

  • Reseat RAM modules or try alternate slots.

  • Verify CPU power connections are secure.

  • Reboot multiple times — sometimes the motherboard needs extra cycles to recognize a CPU change.

GPU Testing & Troubleshooting

Testing: Every GPU is stress‑tested using FurMark (thermal and stability), 3DMark (performance validation), Unigine Heaven (long‑duration rendering stability).

Each card passes with zero errors or artifacts.

Troubleshooting before return:

  • Install the latest GPU drivers (NVIDIA or AMD).

  • Use a clean install option to remove old drivers.

  • Power down and reseat the GPU firmly in the PCIe slot.

  • Verify PCIe power cables are fully inserted (use separate cables for multi‑connector GPUs).

  • Update your motherboard BIOS and confirm PCIe slot is set to x16 mode.

  • Test with different display cables or monitors.

  • Ensure proper airflow and check for GPU sag.

  • Confirm your PSU meets the recommended wattage.

Why This Matters

By following these steps, you save time, reduce frustration, and help the environment by avoiding unnecessary returns and shipping. If issues persist after troubleshooting, please contact us — we’ll work with you to explore further options or arrange a return if needed.

Returns

  • Eligibility: Items may be returned within 60 days of delivery in the unlikely event they have a fault or are damaged in shipping. We provide a 60-day warranty on all used parts. If your item fails within this period, we will offer a replacement or refund. Warranty covers functionality only and does not extend to cosmetic wear.

  • Compatibility Disclaimer: It is the customer’s responsibility to ensure compatibility with their system before purchase. If you are unsure, please contact us for guidance. Items returned due to incompatibility may be subject to restocking fees.

  • Condition: Products must be returned in the same condition as received. For used PC parts, this means:

    • No physical damage or modifications.

    • Original packaging and accessories (if provided).

    • Serial numbers must match our records.

  • All items sold are pre-owned and may show cosmetic signs of use such as scratches, scuffs, or wear. Product images are stock photos and for illustration purposes only. The actual item you receive may differ in appearance, but all parts are tested to ensure full functionality.

    Change of Mind / Non‑Faulty Returns

      • Customers have 30 days from delivery to request a return for non‑faulty items.

      • For change‑of‑mind or non‑faulty returns, the following deductions apply:

        • The outbound shipping & handling fee (covers fulfilment, packaging materials, labour and dispatch costs)
        • Payment processing fees charged by the payment provider (these are non‑refundable to us).
      • Return postage for change‑of‑mind returns is the customer’s responsibility.

      • Items must be returned in unused condition, suitable for resale.

      • Installing or using components (e.g., CPUs, GPUs, RAM) goes beyond basic inspection and may result in deductions or refusal of the return.

    Non‑returnable Items

    • Items sold “as‑is” or sold as "faulty" or "For Parts".

    • Products damaged after delivery due to improper installation or handling.

    Refunds

    • Inspection: Once we receive your return, we will inspect the item.

    • Approval: If approved, refunds will be issued to your original payment method within 5–10 business days.

    • Partial refunds may be granted if:

      • The item shows signs of use beyond what was described or the item has received damage, including due to improper returns packaging.

      • Missing accessories or packaging reducing resale value.

    Exchanges

    • If you need a different item, please return your product for a refund and place a new order.

    Shipping Costs

    • Customer responsibility: Return shipping costs are the buyer’s responsibility unless the item was defective or incorrect. It is the customer responsibility to ensure the item is packaged safely and securely to avoid damage during return shipping.

    • Refundable shipping: If the return is due to our error (wrong item, not as described), we will cover return shipping.

    How to Start a Return

    1. Contact us at contact@pcpowerup.co.uk with your order number and reason for return.

    2. We’ll provide instructions and a returns label where appropriate.

    3. Ship the item back using a trackable method.